Make a Covid-19 or Wellness Enquiry

You can find information on our main Covid-19 page about our test types, turnaround times and clinic locations. If you are travelling abroad we ask that you check your destination countries testing requirements as this is not information we will provide. If you are enquiring for your test results see turnaround times below.

Same day PCR test results (including test to release): you will receive your result certificate by midnight of that day, please check your junk folder and if not received by then call our customer services team on 020 3637 5566.

Next day PCR test results (24-36hrs): you may receive your test result ~36 hours after your swab was taken (or 48 if in Brighton). If you require your result sooner you can upgrade your appointment type by contacting customer services or with the clinic team during your appointment.

Arrivals testing: same as above depending on the test type. You will receive your unique booking reference ID up to 60 minutes after your booking confirmation on a separate email.

Rapid antigen/antibody test results: you will receive your test certificate within 4 hours of your appointment.

Express PCR test results: you will receive your test certificate within 4 hours at Marylebone, Canary Wharf, Kingston, and Putney.

If you have specific questions regarding our services please contact our 24/7 customer service team on 0203 637 5566.

Contact Us

For Covid or Wellness related enquires please complete the form below.

Please note we are unable to provide country and travel specific advise. Please visit or speak to your travel provider.

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We offer appointments nationwide and now working with partners abroad providing cutting edge Regenerative Medicine to patients in Dubai, Australia, Spain and Pakistan.