Covid-19 Testing Frequently Asked Questions

The Regenerative Clinic team aims to make your Covid-19 testing journey as seamless as possible and we are committed to providing you with the highest standard of care.

Please read a selection of answers to our most frequently asked questions.

We hope you find our answers helpful. Please call our 24/7 customer service team on 02036375566 with any queries that you may have, we are always happy to answer questions.

Are you affected by changes to recent travel restrictions?

If your plans and therefore the test you have ordered has been impacted by an unexpected change in travel rules (either on the UK side, or your destination country), please don’t worry.  We allow rescheduling of your appointment free of charge. For more information on how to reschedule or cancel please read our Covid-19 Test Booking Terms and Conditions.

Current Travel Testing Regulations:

  • From 04:00 GMT on Friday 7 January, people who are fully vaccinated and those aged under-18 will no longer need to take a test two days before travelling to England from countries outside the UK and the Common Travel Area. On arrival, you will have to take a PCR test but you will no longer have to self-isolate while awaiting the result.
  • From 04:00 GMT on Sunday 9 January you will only have to take a lateral flow test instead of a PCR test on day 2. But this test must be bought from a private test provider – free NHS tests are not allowed.
  • Unvaccinated passengers will need to continue to take a pre-departure test, PCR tests on day two and day eight, and self-isolate for 10 days. Please see here for full updates https://www.gov.uk/coronavirus.
  • Arrivals Testing

    Are you effected by changes to recent travel restrictions?

    If your plans and therefore the test you have ordered has been impacted by an unexpected change in travel rules (either on the UK side, or your destination country), please don’t worry.  We allow rescheduling of your appointment free of charge. For more information on how to reschedule or cancel please read our Covid-19 Test Booking Terms and Conditions.

    Are you affected by changes to recent travel restrictions?

    If your plans and therefore the test you have ordered has been impacted by an unexpected change in travel rules (either on the UK side, or your destination country), please don’t worry.  We allow rescheduling of your appointment free of charge. For more information on how to reschedule or cancel please read our Covid-19 Test Booking Terms and Conditions.

    When will I receive my results?

    Express Tests: Results in 4 hours (Canary Wharf, Kingston, Putney, Soho)

    Same Day Tests: Results before midnight

    Next Day Tests: Results in 24-36 hours (24-48 in Brighton)

    Rapid Antigen Tests: Results in 4 hours 

    Test to Release: Results before midnight

    Day 2 Home Kit: Results within 48 hours after receiving your sample

    Day 2 and 8 Home Kit: Results within 48 hours after receiving your sample

    What kind of arrivals test do I need?

    If you are travelling from a Non-Red Country and you are double vaccinated:

    • Take a PCR test on or before Day 2 after your return to the UK
    • Complete a UK Passenger Locator Form on arrival or within 48 hours of arrival
    • Have proof that you have been fully vaccinated and your final dose of vaccine was received at least 14 full days before the day you arrive in the UK

    If you are travelling from a Non-Red Country and you are NOT double vaccinated:

    • Take a PCR test on or before Day 2 after your return to the UK
    • Take a PCR test on or before Day 8 after your return to the UK
    • Complete a UK Passenger Locator Form on arrival or within 48 hours of arrival
    • self-isolate at home, or at the address that put on your Passenger Locator Form where you are staying in the UK for 10 days
    • Take a pre-departure test
    • You may also book a Day 5 Test to Release test, however, this is optional

    If you are travelling from a Red Country:

    • Take a PCR test on or before Day 2 after your return to the UK
    • Take a PCR test on or before Day 8 after your return to the UK
    • Quarantine for 10 days in a hotel after your return to the UK
    • Complete a Passenger Locator Form
    • Take a pre-departure test

    When do I need to take my arrivals test?

    You need to take your compulsory Day 2 PCR test on or before Day 2 of your quarantine. If you also need a Day 8 PCR test, you should take it on day 8 of your quarantine.

    When does my quarantine start?

    Your quarantine starts the day you arrive in England, which is considered to be day 0 of your quarantine. If you are vaccinated and arriving from a non-red list country, you must quarantine until you receive a negative result from your Day 2 PCR test. If you are unvaccinated or arriving from a red list country, you will need to quarantine for 10 days.

    Where can I find my booking reference for my Passenger Locator Form?

    You will receive your unique booking reference for your Passenger Locator Form by text message and by email up to 2 hours after you have booked your test.

    Departure Testing

    Are you effected by changes to recent travel restrictions?

    If your plans and therefore the test you have ordered has been impacted by an unexpected change in travel rules (either on the UK side, or your destination country), please don’t worry.  We allow rescheduling of your appointment free of charge. For more information on how to reschedule or cancel please read our Covid-19 Test Booking Terms and Conditions.

    Are you affected by changes to recent travel restrictions?

    If your plans and therefore the test you have ordered has been impacted by an unexpected change in travel rules (either on the UK side, or your destination country), please don’t worry.  We allow rescheduling of your appointment free of charge. For more information on how to reschedule or cancel please read our Covid-19 Test Booking Terms and Conditions.

    When will I receive my results?

    Express Tests: Results in 4 hours 

    Same Day Tests: Results before midnight

    Next Day Tests: Results in 24-36 hours (24-48 in Brighton)

    Rapid Antigen Tests: Results in 4 hours 

    When do I need to take my departure test?

    When you need to take your departure test and what test you need to take depends entirely on where you are travelling and that destinations current guidelines. Because Covid-19 requirements are rapidly changing, we recommend visiting the government website before booking. 

    What kind of departure test do I need?

    When you need to take your departure test and what test you need to take depends entirely on where you are travelling and that destinations current guidelines. Because Covid-19 requirements are rapidly changing, we recommend visiting the government website before booking. 

    Will I get a Fit to Fly certificate?

    Yes, all departure tests include a Fit to Fly certificate. Our PCR test includes a results certificate that counts as a fit to fly. It is signed by our medical director and clearly states the type of test conducted, the results reported and clear clinical comment.

    General FAQ’s

    What if my test is inconclusive?

    If the initial result is inconclusive, we will re-run your test on the following day free of charge.

    What if my test is inconclusive?

    If the initial result is inconclusive, we will re-run your test on the following day free of charge.

    When can I not get a same day Covid-19 PCR test result?

    If any of the below statements are true, you will not be permitted to visit our clinics.

    • You have tested positive for Covid-19 in the last 10 days.
    • You have experienced any symptoms of Covid-19 in the last 10 days.
    • You have knowingly had contact with someone with Covid-19 within the last 10 days.
    • You have travelled from a red list country in the last 10 days.

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